GENERAL CONDITIONS OF DISTANCE SALES
VIREVOLTE ET CIE, a simplified joint-stock company, registered with the Trade and Companies Register of Dijon under number 853 292 167, whose registered office is at 2 rue de l'espoir, 21 000 Dijon, intra-community VAT FR 50 853 292167, operates the website accessible at the address: www.parfumsvirevolte.com (hereinafter referred to as "the Site").
Our offers are exclusively reserved for individuals, for use without resale, for delivery in Metropolitan France.
A private individual is a natural person who acts for purposes which do not fall within the scope of his commercial, craft, industrial or liberal activity. Any resale of products purchased through the site is strictly prohibited.
Only natural persons, legally capable, can place an order. In this respect, you declare to the company VIREVOLTE ET CIE that you have adhered to the General Conditions of Remote Sale and, in order to conclude the sale, that you are of legal majority and are neither under guardianship nor under curatorship when placing your Ordered.
These general conditions of sale aim to govern the terms and conditions of sale of the VIREVOLTE products appearing on the Site (hereinafter referred to as the “Products”).
These general conditions of online sale are available online at the main address of the site, downloadable and printable prevail over any other reproduction medium.
VIREVOLTE ET CIE reserves the right to modify these General Conditions of Distance Selling at any time by publishing a new version which will apply to any order placed after it is first posted on the Site.
1.1. Placing the Order
Orders can be placed online: www.parfumsvirevolte.com
1.2. Order confirmation
The Order implies acceptance of the price, the characteristics of the Products listed on the Site as well as the delivery conditions of the Products, it being understood that the Products are offered for sale within the limits of available stocks.
Once the order has been received, we will confirm to you, as soon as possible, the acceptance of your Order and the dispatch of your products by a confirmation letter.
At the time of placing the Order, information on the availability of the Products is indicated. Errors or modifications may exceptionally occur, especially during periods of high activity such as Valentine's Day, Mother's Day, Christmas, etc. In the event of unavailability of a Product after placing your order, we will notify you by e-mail or by telephone, as soon as possible, in which case you may either modify or cancel your order, or choose to wait for the availability of the desired Product in stock.
1.3. Online order
During your first order, you will need to create a personal account. To do this, you will be asked to enter an e-mail address and a personal password as well as the personal data necessary for placing your Order, in particular your identity, your postal address, your delivery address if different, your telephone number as well as the method of payment used to honor the Order.
Payment for the order is payable either by bank card. You confirm that the credit card you are using is yours.
The e-mail address and personal password are proof of your identity and commit you to any Order placed through them, subject to the exercise of your right of withdrawal, as defined in Article 4 hereof. Terms of Sales. They have electronic signature value. Your e-mail address and your personal password are under your responsibility and you alone will bear the consequences which could result from any use by third parties who would have had knowledge of it, unless this knowledge is the consequence of a direct fault. from VIREVOLTE ET CIE.
If you forget your personal password, or if you fear that a third party may have learned of it, you have a function on the Site that tells you how to proceed to reset your password.
Using your e-mail address and your personal password, you can later access the Site at any time to place your Orders.
It is up to you to be particularly attentive to the information communicated as well as to the Products covered by your Order before validating it definitively. The Order process system allows you to come back to your Order to modify it or correct any error before confirming it definitively. VIREVOLTE ET CIE cannot be held responsible in the event of errors on your part when placing your Order.
1.4. Refusal of the order at the initiative of VIREVOLTE ET CIE
In accordance with the provisions of article L.122-1 of the Consumer Code, VIREVOLTE ET CIE is entitled to refuse any order or to require advance payment, for legitimate reasons, and in particular in the event of:
– arrears of invoice or insolvency,
– foreseeable problems affecting the delivery of the Products,
– the impossibility of proving your legal capacity to buy or your status as a private individual
– or an Order placed in bad faith and in particular if VIREVOLTE ET CIE finds that you are trading in the Products thus purchased.
2. Price and payment
The prices applied are those in force on the day of confirmation of the validation of the Order.
The prices are expressed in euros, all taxes included, unless otherwise stipulated on the Site and excluding the delivery costs of the Products, as indicated in article 3.1 of these General Conditions.
The promotional offers and prices that are offered are valid as long as they are visible on the Site, within the limits of available stocks. We decline all responsibility in the event of out of stock or unavailability of the Products.
VIREVOLTE ET CIE reserves the right to modify the prices of the Products indicated on the site, without notice.
2.2. Payment of the Order
Orders are payable exclusively in Euros.
Payment for the Order is payable by credit card and you will be debited as soon as your order is validated. Cards issued by banks outside France must be international bank cards accepted in France.
VIREVOLTE ET CIE retains ownership of the Products delivered until full payment of the invoices and reserves the right to suspend delivery in the event of late payment and this until the total settlement of the debtor account.
In the event of late payment incidents on the bank account indicated at the time of placing your Order, the sums due will bear three (3) times the legal interest rate without the need for formal notice. .
3. Deliveries – Deadlines
3.1. Shipping cost
The applicable delivery costs are those in force on the day of confirmation of the validation of the Order.
Delivery costs are indicated at the time of validation of the Order.
Delivery costs, beyond the control of VIREVOLTE ET CIE, are therefore likely to change at any time, without VIREVOLTE ET CIE being held liable.
3.2. Terms & delivery times
Orders can only be delivered to addresses located in mainland France. They can only be delivered to one delivery address. Delivery takes place within 72 hours and this period runs from the validation of the Order by VIREVOLTE ET CIE.
Please note that there is no delivery on weekends and public holidays, and public holidays may impact delivery times.
The delivery of an order is considered to have been made when the products have been delivered to the address indicated, and the transfer of responsibility will take place at that time.
The products belong to you once full payment, including delivery charges, has been made.
If we do not respect the delivery times agreed at the time of the order, you can cancel your order by calling our customer service on 03 80 51 70 49 from 10:00 a.m. to 17:00 p.m. Monday to Friday or by using our contact form.
If you choose to cancel your order due to late delivery, but the products have been delivered to you, you can return them to us, if they are in perfect condition, unopened and undamaged with the return slip included in the parcel. After you have canceled your order we will refund any monies paid to us for the canceled products.
Delivery times are automatically suspended by any event beyond the control of VIREVOLTE ET CIE and resulting in a delay in delivery.
Furthermore, VIREVOLTE ET CIE declines all responsibility and all compensation in the event of delay due to false or erroneous information that you may have indicated at the time of the Order.
3.3. Product Verification
It is your responsibility to check the number and condition of the Products upon receipt.
In case of damage or missing Product, we invite you:
– to make the usual reservations with the carrier directly on the carrier's delivery note but also at the latest within three days of receipt of the Products, by registered letter;
– to inform us via the “contact us” section within 7 (seven) days of delivery, keeping the invoice and the delivery note signed with your reservations.
4. Right of return (withdrawal)
You have a period of fourteen (14) calendar days from the date of receipt of the order placed on: www.parfumsvirevolte.com to withdraw if the products do not suit you, without necessarily having to indicate the reason and under the absolute condition of no deterioration of the products, packaging intact and unopened.
To exercise your right of withdrawal, simply contact us at 03 80 51 70 49 Monday to Friday from 10:00 a.m. to 17:00 p.m.
In accordance with the provisions of Article L.121-21-3 of the Consumer Code, it is your responsibility to return the Product no later than 14 (fourteen) days following the communication of your decision to withdraw.
Only Products that are intact, complete, packed in their original packaging, in perfect condition for resale, accompanied by any accessories and documentation may be returned. The Products must be returned without having been used in any way by the consumer.
As a health and safety measure, products that have been opened and whose packaging is not impacted cannot be subject to the exercise of the right of withdrawal.
We also invite you to keep proof of the sending of the parcel containing the returned Products, failing which VIREVOLTE ET CIE regrets, for lack of proof of sending, not being able otherwise to reimburse any parcel which does not reach it.
Subject to the foregoing, VIREVOLTE ET CIE will reimburse you by transfer to the account used when placing the order, the price of the Products returned at the time of the order, if they have already been paid, and this within 14 (fourteen ) following the date on which VIREVOLTE ET CIE receives the returned Products. Any reshipping costs will be your responsibility.
5. Warranty - Liability
All events, of whatever nature, beyond the control of VIREVOLTE ET CIE, such as fortuitous event, force majeure, disaster, strike, administrative decision, stoppage of transport which would tend to delay or prevent the execution of delivery, constitute by express agreement, a cause of suspension or extinction of the obligations of VIREVOLTE ET CIE at its option, without compensation for your benefit.
VIREVOLTE ET CIE will inform you, by any appropriate means, and will refund the amount of the undelivered Order. A new delivery may be considered according to conditions to be agreed if you wish.
The Products presented on the Site comply with the regulations in force in metropolitan France. When you click on "Ingredients", you will then be presented with the list of ingredients and related information.
VIREVOLTE ET CIE reserves the right at any time to change the items offered on the Site, without notice.
All Products benefit from the legal guarantee of conformity and the guarantee against hidden defects, allowing the Individual to return the Products delivered defective or non-compliant.
In accordance with articles L211-4, L211-5 and L212-12 of the Consumer Code, “the seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility”.
"To comply with the contract, the product must:
1 ° Be suitable for the use usually expected of a similar good and, where applicable:
- correspond to the description given by the seller and possess the qualities presented by the latter to the purchaser in the form of a sample or model;
- present the qualities that a purchaser may legitimately expect in the light of the public declarations made by the seller, the producer or their representative as, for example, in advertising material or labeling;
2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the knowledge of the seller and which the latter has accepted”.
“The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods”.
In accordance with articles 1641 and following of the Civil Code, "the seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid less if he had known them. “The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect”.
When you act as a legal guarantee of conformity, you: – have a period of two years from delivery of the goods to act; – can choose between repairing or replacing the goods, subject to the cost conditions provided for in article L. 211-9 of the consumer code; – are exempted from providing proof of the existence of the lack of conformity of the goods during the six months following the delivery of the goods. This period is extended to twenty-four months from March 18, 2016, except for second-hand goods. The legal guarantee of conformity applies independently of any commercial guarantee granted. You can decide to implement the guarantee against hidden defects of the thing sold and in this case, choose between the resolution of the sale or a reduction in the sale price.
6. Protection of personal data – cookies
The information requested from you, when creating your personal account, is necessary for the processing of your Order by VIREVOLTE ET CIE.
All personal information will be collected on a system that guarantees the confidentiality of the data thus collected and will be accessible at any time by clicking on the "My Account" section.
In accordance with the Data Protection Act of January 6, 1978 amended by the law of August 6, 2004, you can oppose the computer processing of this data and you have the right to access, rectify and withdraw data concerning them. by connecting to the home page of this site and clicking on the "my account" section.
This section allows you to modify and delete your personal data yourself, at any time.
All of this information, possibly supplemented by other information at the time of your Order, may be subject to automated processing for administrative and commercial management purposes.
7. Intellectual Property
Whatever the medium, all the elements published on the Site, and in particular graphic charter, software, photos, sound, videos, recipes, name and packaging of the Products and without this list being exhaustive, are the exclusive property of VIREVOLTE AND CO. Any use or reproduction whatsoever is strictly prohibited.
8.1. Applicable law and jurisdiction
Any dispute relating to the execution of an order and/or the interpretation of these general conditions is subject to French law. In the event of a dispute relating to the interpretation or execution of the agreements agreed between you and VIREVOLTE ET CIE, the competent court will be, at the choice of the plaintiff and in accordance with the legal provisions, either that of the place where the defendant lives, or that the place of actual delivery of the Product(s), i.e. the place of performance of the service.
8.2. Opposability of the General Terms and Conditions of Distance Selling
Pursuant to the provisions of the Law of June 21, 2004 on confidence for the digital economy and the Law of March 13, 2000 on electronic signature, the act by which you validate your order by the computer transaction as specified on the Site constitutes an irrevocable acceptance of the General Conditions of Sale in force on the day of the order.
The General Terms and Conditions of Remote Sale appearing on the Site thus prevail over any other terms and conditions of sale that may be contained in other documents distributed by VIREVOLTE ET CIE for the Products. It cannot be interpreted that the Seller has definitively waived the subsequent application of one of the general conditions the fact by him of not having availed himself at a given moment of any of the provisions of the General Conditions of Sale. .
8.3. Privacy & Computer Protection
VIREVOLTE ET CIE will implement all security measures to guarantee the availability, integrity and confidentiality of the data exchanged.
For its part, VIREVOLTE ET CIE draws your attention to the need to implement all useful measures, such as regularly updated and correctly configured firewalls and anti-virus software, to protect you as effectively as possible against intrusions, attacks and propagation of viruses, in order to guarantee the availability, integrity and confidentiality of the information sent to the Site.
8.4. Partial disability
The invalidity of any of the articles of these General Conditions of Distance Selling will not invalidate all of the General Conditions of Distance Sale.
To contact us, you can reach us at any time by mail at the following address: VIREVOLTE ET CIE, 56 rue Berbisey, 21 000 Dijon or reach us by phone at 03 80 51 70 49 Monday to Friday from 10:00 a.m. to 17:00 p.m.